Verbl Abuse Against Nurses
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- Category: Vol. 77, June 2009
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Verbl Abuse Against Nurses,SOMAYA A. ABDOU and WAFAA ABD EL-AZEEM
Abstract
Verbal abuse is the most common form of violence expe-rienced by nurses, and this negatively affects nursing practice. The effect of verbal abuse may have a major implication for the nursing profession in terms of retention, and quality of patient care. The aim of this study was to explore the types and frequency of verbal abuse of nurses. In addition, this study explored the components, characteristics, consequences and effects of abuse from a professional perspective. A de-scriptive, cross-sectional design was conducted on a two hundred and fifty nurse working in all (25) different depart-ments at Suez Canal University Hospitals, Ismailia Governor-ate, Egypt. A questionnaire was used to ascertain the incidence, source, level of reporting, and personal and professional reactions of verbal abuse. In conclusion, this study confirms the notion that verbal abuse is a very real problem for the health care industry. The problem is deep seated and has existed for many years, where nurses matrons are the most common source of verbal abuse. Also, there is distinct lack of reporting of verbal abuse, reasons reported include the situation handling and the fact that nothing will be done in this respect. Hating the job and crying were among the most frequent perceived personal and professional reactions of nurses to verbal abuse.