Patient Satisfaction with Preoperative Care and Its Relationship with Patient Characteristics
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- Category: Vol. 81, March 2013
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Patient Satisfaction with Preoperative Care and Its Relationship with Patient Characteristics,GHONA ABD EL-NASSER and NADIA MOHAMED
Abstract
Objectives: Patient satisfaction is the major indicator of quality of care provided by health institutions. The aim of this study was to assess patient satisfaction with preoperative care and the relationships between patient satisfaction and patient characteristics.
Method: This study was descriptive, conducted on 199 patients, who underwent surgery at Sohag University Hospital. Through be interviewed and by well-trained assistant research-ers, and using Arabic translated Leiden Preoperative Care Satisfaction questionnaire (LPPSq) measure the level of patients satisfaction.
Results: The reliability estimate of the translated LPPSq (Cronbach's-a) was (0.87). Patient characteristic were: 55.3% females, mean age 41.2±16.7, 60.8 unemployed, 73.9 married, 62.8% rural area, 19.1% underwent previous surgery, and 58.2% were general surgery with the overall satisfaction score was 61.9%. There were statistically significant differences between mean percent satisfaction score of the participants and their age, occupation, and type of ward. Conversely, no significant differences were found between patients satisfaction score of other socio-demographic characteristics (p>0.05). For the male patients, rural and hospital stay from 7-15 days, were more satisfied with the information provided, while females, major operations, and surgical urology were more felt by fear and concern. Also, the age 50 years, retired, and surgical urology patients' were more satisfied with the staff-patient relationship.
Conclusion: Nearly a quarter of the patients' only had highly satisfied with preoperative care. Lack of preoperative surgical information and guidance, fear from undesirable outcomes, poor staff-patient relationships, low quality services, and some socio-demographic characteristics were important factors and affected on patients satisfaction. Certain areas need to be improving such as reducing waiting time before operation, providing more information about the operation and time spent and improving the communication skills with special emphasis on interpersonal skills