The Use of Performance Management Strategies in Improving Healthcare Quality: (Review Artical)
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- Category: Vol. 85, December 2017
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The Use of Performance Management Strategies in Improving Healthcare Quality: (Review Artical)
Abstract
Background: The healthcare sector has been an early adop-ter of New Public Management (NPM) themes, including per-formance-based incentives and measurement systems. Over the past four decades, the use and adoption of performance management systems (PMSs) in healthcare have led to various modifications due to unforeseen outcomes and novel concepts related to healthcare performance. Aim of Work: This article examines the current theoretical framework surrounding value, population health, sustainability, and resilience in order to establish a solid foundation for dis-cussing potential areas of further research. It focuses on explor-ing strategies and tools, such as information systems, that can enhance the effectiveness of PMS (Population Management Systems) in the field of healthcare. Methods: The authors provide a critical analysis and iden-tify areas that require additional investigation. They analyze current and upcoming difficulties that are driving the need for Performance Management Systems (PMS) to adapt and devel-op, and consolidate the primary research on performance man-agement, public health, and resilience literature. Results: The review identifies multiple obstacles to effec-tively incorporating a population viewpoint into a PMS, which could account for its poor representation in existing systems. These issues relate to the accessibility of data, limited measur-ing approaches, various responsibilities about the overall fac-tors influencing health, and the delay in observing the effects of preventive measures. Conclusion: We conclude that in order to accurately as-sess the value of population health, it is essential to measure the various elements and processes that impact it. Additional-ly, it is crucial to guarantee that the progress made by certain subgroups in the population does not come at the detriment of others.